Facad www.facad.com

TeamViewer Remote Desktop Support


To allow Facad Support to control your computer, click on the TeamViewer link below and run the TeamViewer program. Follow the instructions from Facad Support.


Facad licensing problems

If you are getting an error message from the FACAD software that says
"No valid license found. Patients can not be created or opened.",
then you need to request for a new license or a demo period manually by sending an email to support@facad.com

Locate and attach the file FacadInstallationInfo.zip to the email, this file should be found on your computer's desktop after installation.
If you cannot locate this file, select the menu item Help>Technical support in Facad, and Save a support zip file on your computer's desktop.
Attach this support zip file to the email instead.


Problems with getting Facad installed or started (.NET issues)

If you are having problems with installing the FACAD software or running FACAD after installation that looks like this:

  • the installation software does not start at all
  • the installation software is extracted, but the installation program does not start
  • Facad does not start

then your PC is probably missing important requirements.

FACAD requires that Microsoft .NET Framework version 2 and version 4 are installed.

Problems with Windows XP

Problems with Windows 10, Windows 8 and Windows 8.1

  • The .NET version 4 is included in these operating systems.
  • The .NET version 2 might not be "turned on", follow the instructions below to enable .NET version 2.
    • Open the Control Panel and select (or search for) "Program and Features".
    • Click on "Turn Windows features on or off".

    • Here you can see ".NET Framework 3.5 (includes .NET 2.0 and 3.0)" as a feature and by default the feature is disabled.
    • Enable this feature completely + OK.
    • This will download the entire package from the internet & install the .NET Framework feature.